menu

case manager

contact center excellence

everything you need to excel!

Click on one of the six benefit sections to learn how Case Manager helps you achieve contact center excellence.

Team - Create Users and Teams

Team Management

Get the most out of your contact center team.

Communication - Bulk SMS

Communication

Better customer reach and engagement.

Data - Dashboards

Data

Powerful data integration, reporting and customization capabilities.

Finance - Case Financial Transactions

Finance

Keep track of case financial transactions.

Workflow - workflow process

Workflow

Unlock productivity through workflow management.

Customizations - Web Call actions

Customization

Customize your workflows, interfaces, reports, functionality, toolbars, data and more...

Latest from our blog...

Cloud Performance

TEXT / SMS COMMUNICATION

How to Communicate Effectively in Short Messaging

Message-Based-Conversations

MESSAGE BASED CONVERSATIONS

The Impact of Message-Based Conversations on Customer Service and Accounts Receivable Management in Contact Centers

ATTACHMENTS

Configuring attachments using file share

View More...

info@microworks.co.za

Facebook

LinkedIn

Twitter

Youtube