Streamline Operations

Case Manager can help you streamline automated and human based processes.

Use Case Manager's workflow capabilities to get the most out of your contact center.

Unlock productivity through workflow management

Seamlessly track and optimize case workflow for enhanced efficiency.

Automate and streamline workflow processes

Easily combine process steps for the perfect balance between automated and manual activities.

Keep workflows agile and responsive

Instantly adapt and redirect workflows based on case events.

Bring agents into your workflows and processes

Agent based activities like phone calls and tasks nicely integrate agents into your workflows with activity outcomes triggering workflow events.

Automate workflow behavior based on activity outcomes

Once an agent selects one of the pre-configured outcomes this triggers an event which is used to determine the next steps in the workflow process.

Reach out to us if you have questions...