New Data Model Feature

June 19, 2024


Case Manager

Microworks Enterprise (Pty) Ltd.


Ever felt limited by a case management system that doesn't quite fit your specific needs? We hear you. That's why we're thrilled to introduce the revolutionary Data Model feature in Case Management 6! This powerful addition empowers you to tailor your case management solution like never before, streamlining workflows and boosting agent efficiency.

Here's how the Data Model empowers you:

  • Unmatched Customization: Craft the perfect data model to match your unique workflows. Add custom fields to capture every relevant detail, from specific product information to complex case attributes. Need a field for tracking VIP customer details? Done. Specific regulatory requirements for data capture? No problem!
  • Simplified Agent Experience: Say goodbye to cluttered interfaces! Design customized user interfaces tailored to each case type. Display only the fields relevant to each case, keeping the agent experience clean and focused. This reduces training time and ensures agents can quickly access the information they need to resolve cases efficiently.
  • Granular Security Control: Security is paramount. The Data Model allows you to set granular security rights for every custom field. Restrict read and write access based on user roles and permissions. This ensures sensitive information is only accessible to authorized personnel, fostering a secure data environment.

Benefits Beyond Compare:

  • Enhanced Efficiency: Streamline case management processes by capturing and displaying only the data relevant to each case type. Less time navigating complex interfaces translates to faster case resolution.
  • Improved Data Accuracy: Capture the information you need, the way you need it. Custom fields eliminate the need for workarounds and ensure accurate data collection for better reporting and analysis.
  • Reduced Complexity: Simplify case management for your agents with clean, customized user interfaces. This reduces training time and minimizes the risk of errors from navigating cluttered interfaces.

The Data Model isn't just about customization - it's about empowering you to create a case management system that works for you. Contact us today to learn more about how Case Management 6 and the Data Model feature can revolutionize your case management processes!

For a detailed understanding of the Data Models feature check out the Data Models manual for CM 6.

Check out this video for an overview of Data Models in Case Manager 6.