Last updated: Aug 3 2022

This Case Manager Privacy Policy describes how Microworks Enterprise collects, uses and shares your personal data. We use your personal data to provide and improve the our services. By using our software and services you agree to the collection and use of information in accordance with this privacy policy. Please take a moment to familiarize yourself with our privacy practices, accessible via the headings below, and contact us if you have any questions. In this policy Microworks means Microworks Enterprise (Pty) Ltd.

Personal Data

At Microworks, we believe in privacy rights and we also believe that this right should apply to you irrespective of where you live in the world. Any data that can directly identify you - such as your name - is personal data. This Privacy Policy covers how Microworks or a Microworks subsidiary company handles personal data. Microworks' privacy policy does not apply to how third parties that work with Microworks define personal data or how they use it. To learn more about how these third parties and their approach to privacy please review their privacy policies.

While using our services we might collect the following personal data:
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

• Account Information. Your account details, including email address, devices registered, account status, and age
• Device Information. Data from which your device could be identified, such as device serial number, or about your device, such as browser type
• Contact Information. Data such as name, email address, physical address, phone number, or other contact information
• Payment Information. Data about your billing address and method of payment, such as bank details, credit, debit, or other payment card information
• Transaction Information. Data about purchases of Microworks products and services or transactions facilitated by Microworks
• Fraud Prevention Information. Data used to help identify and prevent fraud, including a device trust score
• Usage Data. Data about your activity on and use of our offerings, such as app launches within our services, including browsing history; search history; product interaction; crash data, performance and other diagnostic data; and other usage data
• Government ID Data. In certain jurisdictions, we may ask for a government-issued ID in limited circumstances, including when setting up a wireless account and activating your device, for the purpose of extending commercial credit, managing reservations, or as required by law
• Other Information You Provide to Us. Details such as the content of your communications with Microworks, including interactions with customer support and contacts through social media channels

Personal Data Microworks Receives from Other Sources

Microworks may receive personal data about you from other individuals, from businesses or third parties acting at your direction, from our partners who work with us to provide our products and services and assist us in security and fraud prevention, and from other lawful sources.

• Individuals. Microworks may collect data about you from other individuals — for example, if that individual has invited you to participate in a Microworks service or forum, or shared content with you. 
• At Your Direction. You may direct other individuals or third parties to share data with Microworks. For example, you may direct your mobile carrier to share data about your carrier account with Microworks for account activation. 
• Microworks Partners. Microworks Partners and Dealerships may collect data about you and provide that data to Microworks as part of ensuring that the services, support and products you use can operate efficiently.

Microworks' Use of Personal Data

Microworks uses personal data to power our services, to process your transactions, to communicate with you, for security and fraud prevention, and to comply with law. We also use personal data for other purposes with your consent.

• Power Our Services. Microworks collects personal data necessary to power our services, which may include personal data collected to personalize or improve our offerings, for internal purposes such as auditing or data analysis, or for troubleshooting. For example, on our Case Manager product we might store your preferences on certain features to make future use easier.
• Process Your Transactions. To process transactions, Microworks must collect data such as your name, purchase, and payment information.
• Communicate with You. To respond to communications, reach out to you about your transactions or account, market our products and services, provide other relevant information, or request information or feedback. From time to time, we may use your personal data to send important notices, such as communications about purchases and changes to our terms, conditions, and policies. Because this information is important to your interaction with Microworks, you may not opt out of receiving these important notices.
• Security and Fraud Prevention. To protect individuals, employees, and Microworks and for loss prevention and to prevent fraud, including to protect individuals, employees, and Microworks for the benefit of all our users, and prescreening or scanning uploaded content for potentially illegal content.
• Comply with Law. To comply with applicable law — for example, to satisfy tax or reporting obligations, or to comply with a lawful governmental request.
  

Protection of Personal Data at Microworks

At Microworks, we believe that great privacy policies can only be built on the best security. Microworks sees security as our primary concern and we will not compromise on security. We go to great lengths to protect your personal data - these measures include administrative and technical safeguards. We further only host your data with partners who have the highest levels of physical and technical security certifications.

You are not required to provide the personal data that we have requested. However, if you choose not to do so, in many cases we will not be able to provide you with our products or services or respond to requests you may have.

Cookies and Other Technologies

Microworks' websites, online services, interactive applications, email messages, and advertisements may use “cookies” and other technologies such as pixel tags and web beacons. These technologies help us to better understand user behavior including for security and fraud prevention purposes, tell us which parts of our websites people have visited, and facilitate and measure the effectiveness of advertisements and web searches. It helps is show users information that is relevant to their interests instead of simply random information which might not be of interest.

• Communications Cookies. These cookies are used to enable network traffic to and from Microworks' systems, including by helping us detect any errors.
• Strictly Necessary Cookies. These cookies are set as required to provide a specific feature or service that you have accessed or requested. For example, they allow us to display our websites in the proper format and language, to authenticate and verify your transactions, and to preserve the contents of your shopping cart / bag when you do online shopping.
• Other Cookies. These cookies are used to understand how visitors interact with our websites and online services, including by helping us to assess the effectiveness of advertisements and web searches. Microworks also uses these cookies to remember choices you make while browsing, so we can provide you with a customized experience.

If you prefer that Microworks not use cookies, browsers provide you with the means to disable their use.
If you want to disable cookies and you’re using the Safari, Chrome or Firefox web browsers, choose “Block all cookies” in the browser's privacy settings. If you are using a different browser, check with your provider to find out how to disable cookies. Certain features of the Microworks website may not be available if all cookies are disabled.

In some email messages Microworks sends to you, we provide a “click-through URL” that links you to content on the Microworks / Case Manager website. When you click one of these URLs, they pass through a separate server before arriving at the destination page on our website. We track this click-through to help us determine interest in particular topics and measure whether we are communicating with you effectively. If you prefer not to be tracked in this way, you should not click graphic or text links in email messages.

Pixel tags enable us to send email messages in a format that you can read, and they tell us whether mail has been opened. We may use this data to reduce or eliminate messages sent to customers.

Microworks generally treats data we collect using these cookies and similar technologies as non-personal data. However, to the extent that Internet Protocol (IP) addresses or similar identifiers are considered personal data by local law, we also treat these identifiers as personal data. In addition, Microworks sometimes combines non-personal data collected from these technologies with other personal data Microworks holds. When we combine data in this way, we treat the combined data as personal data for purposes of this Privacy Policy.

Transfer of Personal Data Between Countries

Microworks products and offerings connect you to the world. To make that possible, your personal data may be transferred to or accessed by entities around the world. Microworks complies with laws on the transfer of personal data between countries to help ensure your data is protected, wherever it may be.The Microworks entity that controls your personal data may differ depending on where you live.

Our Companywide Commitment to Your Privacy

To make sure your personal data is secure, we communicate our privacy and security guidelines to Microworks employees and strictly enforce privacy safeguards within the company. We continue to strive to enhance our technical, security and administrative systems to prevent any form of data breach.

Privacy Questions

If you have questions about Microworks' Privacy Policy or privacy practices and would like to contact us please send an email to privacy@microworks.co.za or contact us at https://casemanager.tech/contact You can also ask us questions about how to submit a privacy complaint and we will endeavor to help. 

Microworks takes your privacy questions seriously and we will endeavor to assist where possible. Where your complaint indicates an improvement could be made in our handling of privacy issues, we will take steps to make such an update at the next reasonable opportunity. If you are not satisfied with Microworks' response, you may refer your complaint to the applicable regulator. If you ask us, we will endeavor to provide you with information about relevant complaint avenues which may be applicable to your circumstances.

When there is a material change to this Privacy Policy, we’ll post a notice on this website at least a week in advance of doing so and contact you directly about the change if we have your data on file.