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Cloud Performance
Sept. 20, 2023

TEXT / SMS COMMUNICATION
How to Communicate Effectively in Short Messaging
AutomatedResponses
Dec. 10, 2024

TEXT / SMS COMMUNICATION
Mastering Automated Responses with Engage
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Jan. 7, 2025

TEXT / SMS COMMUNICATION
Mastering the 24-Hour Response Window: Overcoming WhatsApp’s Customer Service Challenge
Message-Based-Conversations
July 23, 2024

MESSAGE BASED CONVERSATIONS
The Impact of Message-Based Conversations on Customer Service and Accounts Receivable Management in Contact Centers
RCS: Revolutionizing Messaging in 2024 and Beyond
Sept. 24, 2024

MESSAGE BASED CONVERSATIONS
RCS: Revolutionizing Messaging in 2024 and Beyond
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Oct. 29, 2024

MESSAGE BASED CONVERSATIONS
The Power of Real-Time Language Translation
Appreciation
Nov. 19, 2024

MESSAGE BASED CONVERSATIONS
Boost Your Team's Morale
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Jan. 21, 2025

MESSAGE BASED CONVERSATIONS
Real-Time Communication: The Cornerstone of Modern Business
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March 11, 2025

MESSAGE BASED CONVERSATIONS
Optimizing Customer Interactions with Intelligent Conversation Routing
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March 25, 2025

MESSAGE BASED CONVERSATIONS
Building Stronger Customer Relationships with Engage
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April 22, 2025

MESSAGE BASED CONVERSATIONS
Effective Team Communication
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March 5, 2024

ATTACHMENTS
Configuring attachments using file share
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June 19, 2024

DATA CUSTOMIZATION
New Data Model Feature
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March 23, 2023

PAYMENT ALLOCATIONS
Extension: Case Allocations Overview
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July 21, 2022

EXTENSIONS
Attachment FTP Extension for Case Manager 5.2
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Sept. 1, 2022

EXTENSIONS
Happy Spring Day!
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Sept. 14, 2022

EXTENSIONS
Case Manager 5.2: Web-Call Actions
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Sept. 29, 2022

EXTENSIONS
Case Manager 5.2: Attachments in the cloud
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June 18, 2024

DATA CUSTOMIZATION
Optimize Productivity with Case Manager's Web Call Actions
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June 19, 2024

DATA CUSTOMIZATION
New Data Model Feature
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July 11, 2022

CLOUD COMPUTING
Case Manager in the Cloud on Azure Virtual Desktop
Cloud Performance
March 15, 2023

CLOUD COMPUTING
Virtual desktop performance issues
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April 8, 2025

INTEGRATION
Apache Hop for Case Manager customers
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July 11, 2022

DATABASE PERFORMANCE
Troubleshooting Firebird Performance issues
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July 22, 2022

INSTALLATION
Firebird and Temp Files
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July 17, 2022

TOOLS
Measuring and benchmarking of your Case Manager Database server
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July 21, 2022

INSTALLATION
Setting up IIS for Case Manager Attachment via FTP
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July 22, 2022

INSTALLATION
Case Manager 5.2 Upgrade Guide
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July 23, 2022

INSTALLATION
The Time and Queue services are now much simpler to install and manage
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July 3, 2024

INSTALLATION
Case Manager 6 Technical Overview
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July 31, 2022

COMMUNITY
Case Manager Community Edition
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Aug. 4, 2022

COMMUNITY
Case Manager Startup Program
Case Manager 6 Launches
Dec. 1, 2023

ANNOUNCEMENTS
Case Manager 6 Takes Center Stage with Exciting New Features!
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Dec. 11, 2023

Revolutionizing Support: Unveiling WhatsApp as Your Ultimate Case Manager Support Connection

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